Reliance Industry's online grocery service, JioMart, launched amid pomp and glory in more than 200 towns all across India on 24th May. Essentially making the $2.2 billion Antilla, the world's biggest Kirana store. The project which launched last month in Mumbai also included the local Kirana stores. But ever since the nationwide launch, these stores have been totally out of the picture.
Unsatisfied with just excluding the local Kirana, Reliance is playing mind games with their customers as well. Several social media websites are proof that the majority of customers are being played with and the unpreparedness of a certain businessman has come to the forefront. The hashtag '#jiomartscam' is a blatant reminder of the prevailing troubles faced by the customers.
Personal examples set aside, JioMart has set a benchmark of cheating their customers. These antics include but aren't limited to, delivery of soiled products, delivery of wrong products, non-delivery of particular products, NO DELIVERY (yes, really!), mishandling of products, untimely delivery of the products, no clarification of the order on the website, so on and so forth.
Their employees, too, are being exploited by them. They have put their life on the line by working in such a tough period from 7 AM to 12 PM, that's right! The brunt of this unpreparedness is being borne by workers and managers of all the different warehouses and superstores belonging to Reliance.
A look at some Twitter posts will show just how much trouble the customers are going through. All because of JioMart.
#JioMart I am very disappointed with my first experience with @Jiomart_.— Ram Subhashrao Wadje (@Drx_Ram) May 25, 2020
I ordered grocery on 23rd May and not at all received, today I got only message and mail from #Jiomart.
Order No:15902462909013058M
- Customer care service is always busy and No response from @Jiomart_ pic.twitter.com/AyJhTGnk35
I have received the message from jiomart the order is delivered but I haven’t received anything...what’s happening @JioCare ...this is totally unethical and disappointing...order id 15902522269015961M— karan jain (@karanjain1901) May 26, 2020
#MukeshAmbani #jiomartscam when your setup was not ready for taking & fulfilling orders...what was the need to start this jiomart. Order no. 15904082699023473M. No update, no refund. @PMOIndia local par vocal is being abused here by #jiomartscam. Pls take note.— findingself (@findingself2) May 28, 2020
@JioMart_Support @JioMart @reliancejio— Sudhan Deo (@TomR1ddle) May 31, 2020
I placed my order last week. Got just half the items I wanted. No response from customer service. No reply on when I will get the other half. No DM facility on both Twitter accounts. What should I do? pic.twitter.com/BPz9HnqjFx
#MukeshAmbani #jiomartscam when your setup was not ready for taking & fulfilling orders...what was the need to start this jiomart. Order no. 15904082699023473M. No update, no refund. @PMOIndia local par vocal is being abused here by #jiomartscam. Pls take note.— findingself (@findingself2) May 28, 2020
@SupermarketWala ordered from #JioMart . Never got the delivery, but order is marked as delivered. No response from the customer support email and support number is always busy. Not sure if it was just an #AprilFool joke in May month?— Kumar Ashutosh (@lkyashu) May 29, 2020
Despite having paid for the products beforehand, there has been no confirmation as to when or IF the customer will ever receive their order. I, personally, am a victim of this unpreparedness.
Such is the magnitude of money being scammed out from the customers, that JioMart could very well become one of the biggest scams to hit this country. And of course, with so many problems, comes Reliance's ever-present philosophy of giving huge discounts to gain more customers.
I don't understand why would anyone start something so big with so little preparation. Oh wait, I know why. MONEY!
(DISCLAIMER: The views and opinions expressed over here are those of the author and do not reflect the opinion of the company.)
The Beats is a team of independent and unconventional young journalists seeking to connect people and help make sense of the topsy-turvy world through the eyes of the youth. We curate content that is thoroughly analysed, fact-checked and unbiased in the form of write-ups and videos. Although we like classics and contemporaries, we are here to give voice to the unheard and shout out to the whispers. The Beats is a non-partisan organisation delivering multi-dimensional news of the millennials, by the millennials and for the millennials that reflects the essence of neutrality. We are the New in News.
Truly said....we,consumers,the middle class is highly affected by this scam....we are also to be blamed for blindly trusting Jiomart but as we have belief in them which turned out to be a nightmare & another reason for worry after Covid 19 as our hard earned money looks like its going down the nullah....please,if Jiomart cannot deliver goods in time please refund the common man's money as he has to survive on that money as the daily needs have to be catered to & the money is blocked with Jiomart.
ReplyDeleteExactly!
DeleteFrom last 4 days I'm visiting their local jio mart shop regarding my online shopping amt already paid. receiving false promises no proper answer in such difficult period they are taking people's hard-earned money not giveing tham there essential kindly look into the matter and resolve the problem as early as possible.
ReplyDeleteYes, they should do the same!
DeleteIm glad i have om mart not too too far away!. Even big basket is much better!
ReplyDeleteYes. The local grocery shops are much much better than the services that make a fool out of their customers on false pretences.
Delete